Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complaints and the consumer court is satisfied about the genuineness of the complaint.
If Reena complains about the adulteration and could satisfy the consumer court its genuineness, the following reliefs are available.
(i) To replace the defective Deshi Ghee with a new one, free from any defect.
(ii) To refund the price paid for the product, or the charges paid for the service.
(iii) To pay a reasonable amount of compensation to Reena for any loss or injury/sickness suffered by the due to the consumption of adulterated ghee.
(iv) To discontinue the unfair/ restrictive trade practice and not to repeat it in the future.
(v) To pay an adequate cost to Reena.
(vi) )To withdraw the hazardous goods from sale.
(vii)To cease manufacture of hazardous goods and to stop offering hazardous services.
Name the element of Marketing-mix in which a set of firms and individuals creates possession, place and time utility and helps in market offering. Also explain any five important functions performed by this element.
You are the Financial Manager of a newly established company. The Directors have asked you to determine the amount of working capital requirement for the company. Explain any four factors that you will consider while determining the working capital requirement for the company.
Prakhar purchased an ISI mark electric iron from 'Bharat Electricals'. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court.
Can 'Bharat Electricals' do this? Why? Also explain 'who is a consumer' as per Consumer Protection Act, 1986
Identify and explain the promotional tool of Marketing-mix which plays a persuasive, service and informative role and thereby link a business firm to its customers. Also explain by giving any four reasons how this tool helps in increasing the sales of businessmen.
