Rights of consumers under COPRA, 1986:

(i)Right to choice : The consumers have the right to buy those goods which they like to buy or continue or not continue those services which they receive.

(ii)Right to information : Under this right, the customers should be informed about the ingredients used, price, batch number, date of manufacture, expiry date and address of the manufactures.

(iii)Right to redressal: The consumer has the right to seek redressal against unfair practices. The consumer has a right to get relief in case the product or service falls short of his expectation. This provides a number of reliefs to the consumer including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer.

(iv)Right to safety : The consumer has a right to be protected against goods and services which are manufactured with substandard products or do not conform to the safety norms or might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.

(v)Right to consumer education : The consumer has a right to acquire knowledge and to be well-informed consumer throughout life. He should be aware of his right and the reliefs available to him in case of a product or service falling short of his expectations.