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Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
Or
Explain the redressal machinery under the Consumer Protection Act,1986.


The redressal machinery under the consumer protection Act,1986:

  1. District Forum: According to consumer protection Act state government can set up one or more district forum in each district.
    1. A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.
    2. In case the aggrieved party is not satisfied with the order of the District Forum, he can appeal before the State Commission within 30 days of the passing of the order.
  2. State Commission: The appeals against the orders of a District Forum can be filed before the State Commission.
    1. A complaint can be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
    2. In case the aggrieved party is not satisfied with the order of the State Commission, he can appeal before the National Commission within 30 days of the passing of the order.
  3. National Commission: The appeals against the orders of a State Commission can be filed before the National Commission.
    1. A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 1 crore.
    2. In case the aggrieved party is not satisfied with the order of the National Commission, it can be taken to the Supreme Court of India.

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